Terms of trade

These General Terms and Conditions have been issued in accordance with § 1751 ff. of Act No. 89/2012 Coll. (the Civil Code).

The Seller is an individual doing business on the basis of a trade license.

Yvona Andrová

Company ID: 48106011

Tax ID: CZ6662301250

phone: +420 604 342 354

e-mail: info@czechblack.com

and

Michaela Andrová

Company ID: 05122651

 

The Buyer is a subject who has entered into a purchase contract with the Seller for the purchase of goods through the web interface at the website www.eshop.czechblack.com (hereinafter the “e-shop”)

INFORMATION ABOUT THE GOODS

All prices are final and include VAT. The prices of goods remain valid as long as they are displayed at the e-shop.

The goods are guaranteed against any manufacturer’s defects for a term of 24 months from the date of receipt and payment. Claims may be made only during the warranty period.

ORDERS AND TERMS OF DELIVERY

Every order of goods made at the e-shop is regarded as binding, and the Buyer hereby affirms that he/she has familiarized him/herself with the purchase and complaint procedures, and he/she consents to them as they are stated.

The Buyer’s order and the Seller’s confirmation are carried out by e-mail communication. An order must contain the ordered goods, the method of payment, the requested method of delivery of the ordered goods, information about costs connected with the delivery of goods, and contact information (address or phone number) for the Buyer.

METHOD OF DELIVERY AND PAYMENT:

The price of goods and any costs connected with delivery of the good in accordance with the purchase contract may be paid by the Buyer in the following ways:

  • cash-free wire transfer onto the Seller’s bank account or PayPal account,
  • in cash upon delivery,
  • in cash when picked up in person.

In case of cash payment, the purchase price is payable when goods are received. In case of cash-free payment, the purchase price is payable within 14 days of the concluding of the purchase contract.

 

Goods are delivered to the Buyer:

  • at the address designated by the Buyer in the order,
  • through a parcel shop at the address of the branch chosen by the Buyer,
  • by pickup in person as agreed in advance.

 

Delivery time depends on the terms of the carrier.

Ordered goods are shipped within 48 work hours. If the Seller is unable to make a complete delivery or to deliver the ordered goods on time, it will inform the Buyer within 48 hours of the order.

A VAT invoice is delivered with the goods on request.

 

The Buyer may cancel an order without a stated reason by e-mail no later than within 24 hours of placing the order. The e-mail must contain the name and contact information.

The Buyer has the right to withdraw from the contract without a stated reason within 14 days of receipt of the parcel. The Buyer must return the goods at its own cost in their original condition without damage to the packaging. In such a case, the Buyer’s money shall be refunded immediately in a manner agreed between the Buyer and the Seller. Postage will not be refunded.

TERMS OF THE WARRANTY AND CLAIMS

The warranty period for all manufacturer’s defects is 24 months from the date of receipt of and payment for the ordered goods. Claims of defects may be made only during the warranty period.

The complaints procedure takes effect at the moment when a contract is concluded for the purchase of goods.

The Buyer becomes the owner of the goods at the moment payment is rendered by any of the methods set forth above in the full amount of the value of the goods.

The warranty applies only to goods duly ordered and paid for by the Buyer.

The Seller is under no obligation to exchange already purchased goods for other goods, but such an exchange is possible if mutually agreed upon.

The Seller always decides on the type of defects eligible for a claim, the procedure for the claim, and its outcome.

In cases of claims of defects, the goods including all documentation are sent by the Buyer to the address of the Seller by registered post at the Buyer’s expense, or they shall be returned by some other means agreed in advance.

No later than within three calendar days of receipt of the goods claimed as defective, the Seller shall inform the Buyer of the decision on the claimed defect and shall propose what action is to be taken next. If the judgement of an independent expert is required to evaluate a claimed defect, this deadline does not apply.

If a claim of a defect is acknowledged, and if the Buyer so requests, the Seller shall immediately refund to the Buyer the full value of the goods, including costs incurred for postage. Refunds shall be paid in a manner agreed in advance. If a claim of a defect that has been handled in person is acknowledged, the Buyer is not entitled to compensation for incurred costs.

If a claim of a defect is acknowledged, the Buyer may request the same goods or different goods of the same value chosen at the e-shop.

The Buyer shall pay his/her own costs for communications (by e-mail, phone).